Refund policy

We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Please try on your shoes on a carpet or similar surface.

Returned items that do not to meet the criteria above will be handled on a case-by-case basis, which may include 1) refusing to accept the return and sending it back to the purchaser or 2) deducting a fee from the refund to cover the expense of cleaning, repair, and/or shoebox replacement.

Once we receive and inspect your return, we’ll notify you of the outcome. If your return is approved, your refund will be processed automatically to your original payment method.

To start a return, please click here or contact us at clientservice@thejude.com.

REFUNDS

Once we receive and inspect your return, we’ll notify you of the outcome. If your return is approved, your refund will be processed automatically to your original payment method.

Please note:

A return shipping fee of €15 will be deducted for orders within the EU.

A fee of $35 USD applies to returns from the rest of the world.

If more than 15 business days have passed since we’ve approved your return, please contact us at clientservice@thejude.com.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return question at clientservice@thejude.com.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS
Unfortunately, we cannot accept returns on sale items or gift cards. Items sent back to us without first requesting a return will not be accepted.

Please note that JUDE refunds the cost of returned items, but import duties and taxes paid at checkout or upon delivery are non-refundable.

U.S. customers may, however, apply directly to U.S. Customs and Border Protection (CBP) for a refund of duties on returned merchandise. Applications must be filed within 90 days of the date the goods were exported back out of the United States (i.e., the date the return shipment was sent).